WA | The Washington Office of Insurance Commissioner has issued Technical Assistance Advisory 2024-02.
This bulletin is issued by the Washington State Office of the Insurance Commissioner (OIC) to remind all Insurers that hold certificates of authority to do business in the state that decisions or actions impacting consumers that are made or supported by advanced analytical and computational technologies, including Artificial Intelligence (AI) Systems, must comply with all applicable insurance laws and regulations. This includes those laws that address unfair trade practices and unfair discrimination. This bulletin sets forth what OIC considers best practices as to how Insurers will govern the development/acquisition and use of certain AI technologies, including the AI Systems described herein. This bulletin also advises Insurers of the type of information and documentation that the OIC may request during an investigation or examination of any Insurer regarding its use of such technologies and AI Systems.