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Home » Bulletins » Colorado Division of Insurance Calls on Insurers to Expedite Claims and Protect Policyholders Impacted by 2025 Southwestern Floods

Colorado Division of Insurance Calls on Insurers to Expedite Claims and Protect Policyholders Impacted by 2025 Southwestern Floods

CO| The Colorado Division of Insurance Bulletin B-5.55, issued on October 31, 2025, outlines insurer expectations following the severe floods in Southwestern Colorado, particularly around Pagosa Springs and neighboring counties. The bulletin urges insurers offering motor vehicle, renters, homeowner, and commercial property insurance to expedite applicable claims, avoid canceling or not renewing policies due to involuntary property vacancy, and ensure fair treatment when addressing coverage denials tied to FEMA assistance requirements. It also instructs insurers to not penalize policyholders for circumstances caused directly by the floods, advises on claim considerations if damages occur post-flood, and affirms coverage for personal property temporarily removed due to the disaster.

Key Directives:

  • Expedite claim handling and refrain from canceling or not renewing policies due to flood-related property vacancies beyond the insured’s control.
  • Ensure no adverse actions against policyholders when issuing coverage denial letters for FEMA aid and extend coverage for property temporarily relocated due to the floods.

Click here to see CO Bulletin B-5.55

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