CO| For on-site inspection – the Division is directing insurers to accept, to the extent reasonably possible, photographs and/or video, measurements and other reasonable digital data to document a claim for the damaged property submitted to the insurer by a claimant, an insured, or a valid representative of the claimant or insured. If necessary, insurers and insureds may postpone an in-person property damage inspection to a reasonable and mutually agreeable date when the property may be safely inspected.
For Motor Vehicle Replacement Coverage, insurers are asked to expect delays on repairs and if rentals are covered in the policy, insurers are asked to extend the rental coverage for delays caused by COVID-19 issues.
For Additional Living Expenses (ALE), insured are directed to texted ALE or Loss of Rents Coverage.
For Replacement Coverage, insureds are expected to process claims promptly and make extensions for delays caused by COVID-19 related issues.