MN | Minnesota Commerce Commissioner Grace Arnold is announcing new leadership for the Department of Commerce Enforcement Division in appointing Jacqueline Olson as Assistant Commissioner of Enforcement.
A licensed attorney, Olson brings a diverse legal background to her role as Assistant Commissioner of Enforcement, including experience in leadership roles at the Department of Commerce in the Enforcement, Licensing, Consumer Support, and Unclaimed Property Divisions.
“In leading our Enforcement Division, Jacqueline brings strong knowledge and valuable experience to carry out Commerce’s critically important work to protect consumers,” said Commissioner Arnold. “She also brings compassion and a commitment to communities that Commerce serves, particularly communities that state government has historically underserved.”
Olson has served in the Department of Commerce since 2017, where she supervised a team of investigators on the Multi-Industry Enforcement Team in the Enforcement Division. In this role, she was responsible for investigations related to payday loans, money transmitters, regulated loans, real estate appraisers and appraisal management companies, hazardous and toxic toys, debt collectors and collection agencies, credit service organizations, debt management services and other areas. The work of Olson and her team resulted in refunds to Minnesota consumers and enforcement actions against individuals and companies. Olson led a working group designated by the Legislature to help reduce language barriers for consumers caught up in the debt collection process. Olson was also integral in consumer outreach efforts to help consumers understand the role Commerce plays in their everyday lives. In 2022, Olson was promoted to Senior Director for Licensing, Consumer Support, and Unclaimed Property, where she worked to help identify and reduce unnecessary barriers in those areas.
Prior to joining Commerce, Olson worked as a litigation attorney for Minneapolis-based law firms.
As Assistant Commissioner, Olson will oversee the work of the Consumer Service Center, which works to address complaints about businesses and professionals regulated by Commerce, the Commerce Fraud Bureau, comprised of licensed law enforcement officers who investigate criminal insurance and financial fraud, the civil enforcement Multi-Industry, Real Estate, and Insurance investigative teams, and the Market Conduct enforcement team.
Olson will transition to her new role on January 30, 2023. She replaces Matt Vatter, who served for four years as Assistant Commissioner of Enforcement until his appointment ended in January 2023.