Last modified: July 26, 2024
Introduction
Welcome to ReSource Pro’s Privacy Policy. ReSource Pro LLC and its group of companies, including TowerIQ, MIS, ReSource Pro Compliance DBA ILSA, Helix and others (“Company” or “We“), respect your privacy and are committed to protecting it through our compliance with this policy.
What does this Policy cover?
This policy describes the types of information we may collect from you or that you may provide when you visit any of our Websites and Applications (our “Services”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect:
- On this Website.
- In email, text, and other electronic messages between you and our Services.
- Through mobile and desktop applications you download from our Services, which provide dedicated non-browser-based interaction between you and our Services.
- When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
- Through interactions on social media, customer support communications, offline events. and other contexts where we collect information with your consent.
Our Services may contain links to other sites. We do not control these sites and we encourage you to read their privacy notices.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using our Services, you agree to this privacy policy. Your continued use of our Services after we make any changes to this privacy policy is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Our Services are not intended for children under 16 years of age.
What Information Do We Collect About You and How Do We Collect It?
We collect several types of information from and about users of our Services including information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information“). Personal information does not include:
- Publicly available information from government records.
- Deidentified or aggregated consumer information.
In particular, [our Services has/we have] collects the following categories of personal information from you:
Identifiers
Name, alias, signature, postal address, email address, telephone number, online identifier, Internet Protocol address, account name, physical characteristics or description, passport number, driver’s license or state identification card number, insurance policy number, education, employment, credit or debit card number, any financial information, medical information, or health insurance information, as well as information considered sensitive such as social security number, account log-in, and any information on your government identification cards.
Protected Classification Characteristics
Your age, race, ancestry, national origin, citizenship, immigration status, marital status, and sex, all of which are considered sensitive personal information.
Commercial information
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Biometric information
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
Internet or other similar network activity
Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
Geolocation data
Physical location or movements.
Sensory data
Audio, electronic, visual, thermal, olfactory, or similar information.
Professional or employment-related information
Current or past job history or performance evaluations.
Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
Inferences drawn from other personal information
Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
We obtain the categories of personal information listed above from the following categories of sources:
- Directly from you: Information that you provide by filling in forms on our Services. This includes:
- Name or Username
- Email Address
- Postal Address
- Billing Address
- Phone Number
- Education
It will include information provided at the time of registering to use our Services, subscribing to our service, posting material, or requesting further services. Your responses to surveys that we might ask you to complete for research purposes.
- Indirectly from you: Records and copies of your correspondence (including email addresses), if you contact us.
- Other sources: As you navigate our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
- Details of your visits to our Services, including traffic data, location data, logs, and other communication data and the resources that you access and use on our Services.
- Information about your computer and internet connection, including your IP address, operating system, and browser type. We receive and store certain types of information whenever you interact with us. We obtain certain types of information when your Web browser accesses our Services or advertisements and other content served by or on behalf of us on other Web sites.
- Information about your online activities over time and across third-party websites or other online services (behavioral tracking). This does not include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Services and to deliver a better and more personalized service, including by enabling us to:
- Estimate our audience size and usage patterns.
- Store information about your preferences, allowing us to customize our Services according to your individual interests.
- Speed up your searches.
- Recognize you when you return to our Services.
The technologies we use for this automatic data collection may include:
- Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Services. For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information.
- Web Beacons. Our Services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Purpose of Collecting Personal Information (depends on the nature of your interaction with our Services)
Use of our Services and securing your account
- To register and secure your account.
- To receive and respond to calls and messages from you.
- To help you get the best pricing and products/services we have.
- To direct you to the websites of our partners.
- To process transactions between you and us, or our partners.
- To keep your data up to date.
- To provide customer service and support.
- To complete data rights. requests you have made.
- To enable you to use social sharing tools.
Improving our Services
- To send updates and Service messages about your products and services.
- To let you know about our services and promotions by email, social media (e.g., Facebook), and using push notifications (where you agree).
- To build, train, and augment models which help us understand your likely interests and those of other consumers.
- To target advertising to you, on this and other websites, based on data we have collected or created.
- To provide location-based offers based on your device’s physical location (where you agree).
- To help us understand if and how our and others marketing works.
Operating our business
In the course of running our business we may use your information:
- To conduct tasks necessary for running our business.
- To help secure our business and prevent fraud.
- To create reports for internal or external purposes.
- To comply with legitimate legal requests.
- To audit our business and processes.
- To protect the interests of our business, and those of our partners.
For other purposes not described in this Privacy Policy that you consent to (from time to time) and as otherwise permitted by law.
How Do We Use Your Personal Information?
We may use or disclose the personal information we collect for one or more of the following purposes:
- To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
- To provide, support, personalize, and develop our Services, products, and services.
- To create, maintain, customize, and secure your account with us.
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
- To personalize your Services experience and to deliver content and product and service offerings relevant to your interests, including targeted offers through our Services.
- To help maintain the safety, security, and integrity of our Services, products and services, databases and other technology assets, and business.
- Testing, research, analysis, and product development, including to develop and improve our Services, products, and services.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- As described to you when collecting your personal information
- To provide you with notices about your account/subscription, including expiration and renewal notices.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our Services or any products or services we offer or provide through it.
- To allow you to participate in interactive features on our Services.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Services users/consumers is among the assets transferred.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect or you provide as described in this privacy policy:
- To our subsidiaries and affiliates.
- To contractors, service providers, and other third parties we use to support our business
- To a buyer that wants to buy our company or an asset that we own, or when we buy the assets of others. Before we do this, we will make sure we appropriately safeguard your data.
- To fulfill the purpose for which you provide it. For example, if you give us an email address to use the “email a friend” feature of our Services, we will transmit the contents of that email and your email address to the recipients.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of ReSource Pro, our customers, or others.
Do We Sell Your Personal Information?
We DO NOT sell your Personal Information.
Transfer of Information
ReSource Pro has offices in different countries and we may share your information between and among them. This means that your data may be stored and used in another country. Anytime this happens, we use legal controls to help ensure your information is treated in accordance with the laws of the country that it was collected in. However, your data may also be subject to the local laws of the country in which we are using it. This may mean that courts, the police, or other agencies may be able to access it, if their law permits.
Please note that we only share information when you use our Services and for other purposes as permitted by law.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
- Promotional Offers from the Company. If you do not wish to have your email address/contact information used by the Company to promote our own or third parties’ products or services, you can opt-out by checking the relevant box located on the form on which we collect your data (the order form/registration form), or at any other time by logging into our Services and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes, or by sending us an email stating your request to privacy@resourcepro.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI“) on the NAI’s website.
Accessing and Correcting Your Information
- You can review and change your personal information by logging into our Services and visiting your account profile page.
- You may also send us an email at privacy@resourcepro.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Your State Privacy Rights
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.
California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:
- Confirm whether we process their personal information.
- Access and delete certain personal information.
- Correct inaccuracies in their personal information, considering the information’s nature processing purpose (excluding Iowa and Utah).
- Data portability.
- Opt-out of personal data processing for:
- targeted advertising (excluding Iowa);
- sales; or
- profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
- Either limit (opt-out of) or require consent to process sensitive personal data.
The exact scope of these rights may vary by state.
Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address: privacy@resourcepro.com. However, please know we do not currently sell data triggering that statute’s opt-out requirements.
How Long Do We Keep Your Information?
We keep your data for as long as we need it to offer our services to you and for other valid reasons, such as:
- Financial record keeping
- Complying with the law or other regulatory requirements
- Ensuring the security and availability of our services
To determine how long we need to keep your data, we consider:
- the amount of data,
- the type of data,
- the risks that unintended use or disclosure could bring, and
- whether we can do what we need to by using less data.
This means we may keep some of your data for longer than we hold other data. Of course, you have choices too – you may request that we delete or correct your data.
At any time, we may make your data anonymous, which means it can’t be linked with you.
When we no longer need to keep data for our purposes, or when we get a valid request to delete, we begin a process to safely delete the data from our systems.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of our Services like message boards. The information you share in public areas may be viewed by any user of our Services.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Services.
Your Rights and Choices
You have choices about your data and how we communicate with you. To know more, please submit your request to privacy@resourcepro.com or write to us at 60 East 42nd Street Suite 1500 New York, NY 10165:
- Access to your data: You can request access to the data we have about you, and we will honor valid requests.
- Changes to your data: It’s important to keep your data accurate and up to date. If you need to update your data, please let us know. Sometimes, we have to keep data for legal reasons, but we will try to update it.
- Deleting your data: You can request that we delete the data we have about you. Sometimes we have to keep your data for specific reasons, like following the law or resolving problems, but we’ll delete what we must.
- Objecting to certain uses: If there’s something you don’t like about how we use your data, please tell us. We’ll listen and see if we can make changes. For example, you can opt-out of targeted advertising by using our cookie controls, and if you’re in California, you can tell us Do Not Sell or Share My Personal Information with other companies.
- Withdrawing your consent: If you change your mind and want to withdraw your consent for things you previously agreed to, you can tell us. Just remember that, if you do that, we might not be able to provide some Services to you.
If you choose to submit a request to us, it may limit your ability to use some features of our Services. To protect your data, we need to make sure it’s really you making these requests. So, we often ask for some information to verify your identity. Once you submit a request to us, we will email you to verify your identity.
Region Specific Privacy Notices:
1. European Economic Area/United Kingdom
1. The type of personal information we collect
Please refer to What Information Do We Collect About You and How Do We Collect It? under the ReSource Pro Privacy Policy.
2. How we get the personal information and why we have it
Please refer to What Information Do We Collect About You and How Do We Collect It? under the ReSource Pro Privacy Policy.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting privacy@resourcepro.com
3. How we store your personal information
Your information is securely stored. Please refer to How Long Do We Keep Your Information? under the ReSource Pro Privacy Policy.
4. Your data protection rights
Under data protection law, you have rights including:
a. Your right of access – You have the right to ask us for copies of your personal information.
b. Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
c. Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
d. Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
e. Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
f. Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at privacy@resourcepro.com if you wish to make a request.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on our Services home page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account or through a notice on our Services home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Services and this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices or to register a complaint or concern, contact us at:
Address: 60 East 42nd Street Suite 1500 New York, NY 10165
Phone Number: 1-888-577-7552
E-mail: privacy@resourcepro.com
ReSource Pro Privacy Notice for European Union/United Kingdom (GDPR)
Our contact details
Name: Laura Brown (Data Protection Officer)
Address: 60 East 42nd Street Suite 1500 New York, NY 10165
Phone Number: 1-888-577-7552
E-mail: privacy@resourcepro.com
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at privacy@resourcepro.com.